How to Handle Toxic Clients in the Salon or Barbershop

Have you ever had a client that was toxic? Maybe they are hard to deal with, they are not pleasant to deal with or they are always complaining. Whatever the issue, having a toxic client puts you in a bad mood and doesn't contribute to a pleasurable environment for you. The good news is you have a choice and you can choose to say no! How do you do this? Watch this video as Ivan tells you the Marsha story.

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